Multi-award-winning Premium Letting Agents in Glasgow

making renting better

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Landlords

If you’d like an agent to manage your Glasgow property but don’t know who to trust, then perhaps we can help.  As well as having an excellent reputation for delivering, we guarantee that you won’t be disappointed via our three-part pledge.  As award-winning Glasgow letting agents, we are dedicated to making renting better with our premium property management service.

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Letting Agent Glasgow

Our Team

We do everything we can to make sure our team are fulfilled and supported in their work.  Everyone is consulted on major decisions.  The environment is collegiate, with unlimited opportunities for learning and development.  The business has been accredited at PLATINUM standard by Investors in People.  As a landlord or tenant, you’ll notice the impact that such an environment has on customer service in every interaction with our business.  Our team members are consistently friendly, open, professional, and helpful.

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Tenants

It’s no coincidence that the majority of our excellent reviews are from tenants.  As we pioneer our mission to make renting better, our tenants are the first to notice.  We understand that while we provide a service to our landlords, we provide homes for our tenants.  We want to make sure they feel happy and secure in their homes.

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Letting agent in Glasgow - happy tenants

Letting Agents in the West End of Glasgow

The premium letting agent for discerning landlords in the Glasgow area

Western Lettings is an ARLA licensed, multi-award winning independent letting agent in the West End of Glasgow.  Ever since our business was established in 2008 our objective has been to continue specialising in letting and managing property without becoming side-tracked by other ventures, such as property sales and development.

By focusing on one thing, we can invest in people and infrastructure with a long-term strategy.  Our culture is one of continuous improvement with tiny changes being implemented almost every day.  Team members plan their own training.  We leverage technology where we see the most juice, adopting it as our friend but not our master.  Everything underpins our never-ending quest to make renting better.

Whether you are a landlord looking to rent your property with a letting agent in Glasgow or a tenant who’d like to register with us, we’d like to hear from you.  You’ll find our service to be straight-forward, professional, and friendly.

letting agents in Glasgow
AlexAlex ★★★★★ as a tenant, they have been such a great letting agency. I’ve only been in my flat for 2 weeks and they have already done more for me than my last landlord did in 2 years. Super quick responses, super helpful, had one issue when i moved in and it was sorted within 48 hours no fuss. If your a student or professional looking to let in the west end absolutely look for western lettingskathleen F.kathleen F. ★★★★★ I've been dealing with western lettings for several years now. Wonderful company to deal with, always on the ball with maintenance issues, payments and compliance. The staff are all knowledgeable, friendly and helpful. I would highly recommend.Gas Assured S.Gas Assured S. ★★★★★ We have worked alongside Western Letting’s now for a number of years & it has been an absolute pleasure, the service & professionalism they provide is amongst the best we have worked with, we really feel privileged to be working with such an astute organisation, the rental’s are some of the best maintained properties we attend. Thanks for everything your team do for us & look forward to working with you for many years to come.Stephen DunneDirectorGas Assured Scotland Ltd.Scott M.Scott M. ★★★★★ We are a contractor carrying out repairs on behalf of western Lettings and we can honestly say they are amazing to work alongside. All of the staff are always pleasant and so helpful.Their properties are always well maintained and their tenants are always clear about why we are attending and what is needing done.We couldn’t pick out anyone individually for praise as they are all equally fantastic to deal with, which we have found is very rare for a business of their size.We carry out work for a lot of big letting agents throughout Scotland and western Lettings are one of the best to work alongside.Hazel P.Hazel P. ★★★★★ I've let my flat out for 14 years with western lettings,they have been excellent agents for me .All staff super helpful.Do not hesitate to use this company, you'll not get better.Response from the ownerHi Hazel,Thank you for your lovely review, it has been great working with you. Wishing you all the best in the future!Kind regards,Kirsty Marcela K.Marcela K. ★★★★★ The Property Management department at Western Lettings, under the guidance of Matt, has truly left a lasting positive impression. Matt and his team have demonstrated an impressive level of expertise, consistently showcasing their knowledge, responsiveness, and utmost professionalism. Working with them has been an absolute pleasure.Response from the ownerThank you for the lovely review Marcela, it is greatly appreciated. Steve M.Steve M. ★★★★★ I had one flat, managed by Western Lettings, which lasted almost 6 years. I never felt having the one flat, that I was treated any different to a person having many properties. The whole experience was excellent. All the staff were happy to help with any requests. Problems were dealt and communication between me and the tenant through the staff was prompt and professional. I would recommend Western Lettings to anyone looking to rent out a propertyResponse from the ownerThank you for the fantastic review, Steve! We are glad to hear you were happy with our service. Nikhil N.Nikhil N. ★★★★★ ★★★★★ Special thanks to KIRSTY and SARAH!!! What an excellent service they've provided as our letting agent!! Their expertise, responsiveness, and professionalism have made our rental experience seamless and enjoyable. Their portal to report complaints works seamlessly, moreover they get it fixed promptly.House leaving process was also seamless, unlike other landlords/letting agents who put unnecessary charges/fees and try to steal your safe deposits, Western Lettings did not charge me for cleaning fees. However we left the house in well condition.Response from the ownerHi Nikhil,Thank you so much for your lovely review. Wishing you and your family all the best in the future.Kirsty Fraser B.Fraser B. ★★★★☆ As a new landlord, I wanted to make sure I chose the right letting agency to represent me. I'm happy with the values Western Lettings have displayed in the first few months.The process of setting up the property and securing tenants was made straightforward and they communicated well throughout.There was only a slight hiccup with being double billed for the cleaning fee, which took a little time to resolve. A maintenance issue was also raised by the tenants, which I'm waiting to see quotes from their chosen contractor for.So far I have every faith they will resolve the maintenance issue to a high standard deserving of the 5th starKavan B.Kavan B. ★★★★★ I've been using Western Lettings for over a year now and I'm so glad I chose them.Exceptionally high standards in terms of professionalism and customer service.They always respond to emails within about ten minutes and phone calls are always answered.I wish more companies had their ethos and standards.I honestly can't fault them.It's a small price to pay so I can sleep easier and not worry about my property.Many thanks to the team and their great leader, Jack.TarynTaryn ★★★★★ I rented with Western during the pandemic and they were great and always respond quickly.sandrine C.sandrine C. ★★★★★ An extremely professional agency, trustful and always willing to help its tenants.L TL T ★★★★★ Responsive, polite, efficient, trustworthy. I cannot rate Western Lettings highly enough. As a landlord, I have been very satisfied with their services and grateful when they have organised repairs, gas checks etc for reasonable fees.Martin S.Martin S. ★★★★★ Excellent letting agents. They deliver on everything they promise. Flawless.Response from the ownerThank you Martin for such a great review! Amanda W.Amanda W. ★★★★★ Great agents! Very helpful...nothing a problem...lovely to deal with. Swift responses to any queries...excellent experience. And a lovely flat...thank you!Response from the ownerThank you for your 5 star review Amanda, all the best in your new property. Viswanath J.Viswanath J. ★★★★★ Western Lettings were out Letting Agents for nearly 5 years. Through the whole period, they were very professional. They were good and prompt in addressing any request. Highly recommend their service.Response from the ownerThank you very much, Viswanath. We wish you all the best in your new home. Nora P.Nora P. ★★★★★ Professional and friendly staff. Very efficient to answer any issues I've had. Best agency I have rented from.Response from the ownerThank you very much, Nora. It was always lovely speaking to you and we wish you the best. Beth SBeth S ★★★★★ Western Lettings were our letting agents for nearly 3 years (as tenants) and we have had an excellent experience with them. They are always quick to reply to any queries or issues and we always received friendly and professional service. They were extremely helpful throughout our tenancy including when we'd informed them of our intention to move out. Highly recommend them as agents. Thanks!Response from the ownerThank you for your great review, Beth. Wishing you both the best in your new home. Andrew F.Andrew F. ★★★★★ Great service and communication, maintenance issues of the property was sorted whenever we reported it through the system and had zero interactions with the landlord as the agents dealt with everything. Would recommend using western lettings to anyone.Response from the ownerThank you for your great review, Andrew. All the best to you and Ryan in your new home. Johanna L.Johanna L. ★★★★★ Rented from Western Lettings for just over a year and have had a good experience. They are fast at responding and good at getting things fixed. The flat was clean when I moved in, and they didn't try and screw me out of my deposit. Matt has been very helpful throughout.Response from the ownerThank you Johanna for your lovely review. We wish you all the best in your new property. carol D.carol D. ★★★★★ Western Lettings have been great from start to finish. We have had various rentals over the years with different agents and Western have been the best. Friendly and helpful staff and very responsive when the inevitable house repairs crop up.Our boiler broke at Chrismas time and Matt went the extra mile to get it fixed asap for us.Highly recommended!Response from the ownerThank you so much Carol, for your fabulous review. We wish you all the best with your future endeavours. Struan B.Struan B. ★★★★★ Jack has kindly spent time with me as a fellow letting agent, explaining how his system/team works - they are trained to the highest level and offer high levels of service to their tenants and landlords. No wonder they win the top letting agent awards. A first class outfit in every sense. Highly recommend to anyone looking to let their property or look for a property in the Glasgow area.Response from the ownerMany thanks for your kind words Struan. As you know, I'm a great believer in collaboration. We can all learn from each other and it was a real pleasure to share ideas about how we can improve our service to clients.Jack Barbara T.Barbara T. ★★★★☆ I enjoyed my experience with Western Lettings, especially since I interacted with the property manager Kirsty McMillan. She was always there to listen, help, and try to fix whatever problem (minor or major) I encountered. Great experience, highly recommended Letting agency to find a home in Glasgow.Response from the ownerThank you very much Barbara for your wonderful review. We wish you all the best in your new property. David R.David R. ★★☆☆☆ Their website is misleading.They say their company is in the west end of Glasgow.I’ve checked on Google maps.They’re actually in Port Dundas which is North Side of Glasgow.I’m surprised how they could get that wrong.Response from the ownerMany thanks for taking the time to review our company, David. Could I ask you to let me know where on our website it says that we are in the West End of Glasgow? I can’t find anything, but I’d be happy to review any content which you consider to be mis-leading. Although our office was in the West End for 12 years, during Covid we moved three miles to Craighall Business Park. The new location is more convenient for the motorway and has plenty of on-site parking. Commute times are shorter, and we are not clogging up residential streets with our cars. Although our office has moved, around 85% of our managed properties are in the West End or City Centre. Richard S.Richard S. ★★★★★ Fantastic letting company - extremely honest and thorough. Can't rate them highly enough.Response from the ownerThank you very much, Richard. A great boost for the team! Iulia G.Iulia G. ★★★★★ Western Lettings have been brilliant. I rented a flat through them for several years, and they were very reliable and helpful every time there was a problem. I have also found their pricing very fair. They are the best you can get in the West End.Response from the ownerThank you so much for your wonderful review Iulia. We wish you the best of luck with your future endeavours. Andrew C.Andrew C. ★★★★★ Rented my flat with Western Lettings for 2 years and had a great experience with them. Good tenants and all problems were dealt with efficiently whilst keeping me updated.Response from the ownerThank you, Andrew. Great to hear you were pleased with our service. Iain B.Iain B. ★★★★★ Western Lettings have been the best letting agent I have used. They were helpful in finding a place, getting the details together and then helped with making sure everything was set up for moving in. They were hands off and trusting of me to look after the property without being intrusive or overbearing. At the end of my tenancy they were fantastic in helping me get ready for handing the property back. They gave a handy checklist to ensure I would get my deposit back and I received every penny back, with no issues. Owning a large dog, they helped find a property that would allow me to keep him with me which is incredible since it is so hard to find a property that will allow dogs, let alone a large one!All in all, I would use western lettings again as they were just fantastic. Their staff are lovely and helpful - 10/10 experience!Response from the ownerThank you for your lovely review, Iain. Wishing you all the best in your new home. Sharron M.Sharron M. ★★★★★ We have used Western Lettings for the past 3 years and they have been amazing. Catherine and Emily have gone out of their way to look after our home for us especially through the pandemic, as we have been overseas and the communication has been first class, they always return our emails within minutes. We have recently sold our house and are close to settlement and they still go out of their way to help usI would not hesitate to use Western Lettings again.Response from the ownerThank you for such a lovely review, Sharron. Always a pleasure dealing with you. Andreita P.Andreita P. ★☆☆☆☆ Absolutely awful experience. I have been renting in the UK for over 10 years and I have never had such a bad experience with any state agents. I saw myself in the situation were the landlord had to come back to the property after 4 months of me moving in, and I had to leave within 28 days. The worst wasn't the fact that I had to move out with such short notice, but was the lack of assistance and sympathy from this agents. From day one, they have been uninterested and unhelpful. I don't want to have anything to do with this company ever again. Thanks for nothing.Response from the ownerHi Andreita -I’m very sorry to read that you are displeased with our service. However, it is only fair to point out that your landlord served notice on you because he was diagnosed with a serious illness while working abroad and was forced to return to the UK at short notice. In addition, he offered flexibility on your move date if you struggled to find alternative accommodation. At Western Lettings, our team kept you informed of alternative properties during your search. It is unfortunate that things did not work out as you had hoped at the start of your tenancy, but it was due to circumstances which were outside the control of both your landlord and ourselves.. Ross M.Ross M. ★★★★★ With many years experience in the property industry, I have encountered many letting agents over the years both occasionally good and more often very very bad, but none have come close to the exceptional level of service I have received - as a landlord - from Catherine, Sandra, Jack and the rest of the team at Western. Best decision I made was when I put all my properties into Westerns care a few years back and I would highly recommend that both experienced and new landlords do the same. Always amazing and unequalled service. Top notch..all round. 👌👏Response from the ownerThank you for your fantastic review Ross! You are always a pleasure to deal with anytime you get in touch. Calum B.Calum B. ★★★★★ Always a pleasure to deal with anyone from the Western Lettings Team, from instant responses to emails & friendly, professional service.Response from the ownerThank you very much for the wonderful review! We are pleased you enjoyed your time as a tenant of Western Lettings! Murray R.Murray R. ★★★★★ Fantastic from start to finish. Connor and Kirsty were very helpful throughout our tenancy.Response from the ownerThank you for your lovely review Murray, all the best in your new property. Michele H.Michele H. ★★★★★ Excellent service from contract to end of lease every time I use Western Lettings. Good quality properties managed well with any issue being promptly addressed and resolved quickly. Most staff are pleasant to deal with. Matt and Tom always professional and efficient - thank you.Response from the ownerWe greatly appreciate the wonderful review Michele, we hope you are doing well. js_loader

“We’re proud of the amazing reviews from our tenants.  It’s where everything starts”
– Jack Gallagher, Western Lettings founder

Don’t take our word for it, check out the reviews that we have received to hear what genuine people think of us.