South Hermitage Surgery

read moreThe more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment. Here's a checklist of the vaccines that are routinely offered to everyone in the UK for free on the NHS, and the age at which you should ideally have them. Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control.

read moreSome services provided are not covered under our contract with the NHS and therefore attract charges. The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

read moreWe have been a training practice for many years, though the current trainer, Dr Davis has a healthy scepticism for the increasingly proscriptive registrar training program and is more interested in teaching than ticking boxes provided by various agencies. He has, to date, never asked a registrar to look at their navel. Despite this, many of our former registrars have turned into fine upstanding citizens of the medical world. Most also hold down jobs - some of these are even as doctors! We are a typical leafy suburban practice on the edge of the town, and our practice team try hard to help registrars find their way round the systems.

read moreIf you do not wish anonymous information about you to be used in such a way, please let us know. Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager. In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records.

read moreWe would love it if more of our patients booked appointments and ordered their repeat prescriptions online! It is quick and easy for you and helps reduce our admin time and overheads. We use a system called Patient Access. It is a website that connects to our computer system giving you access to our services. You can find a link on the website, or download a free Android or iOS app for your mobile. It's easy to use, and the site is encrypted so it is secure. You can set up a basic account online to book an appointment straight away, but to get the whole service we'll need to check your ID and send you a registration letter with a PIN code to set up the full account.

read moreYou can now register to receive information by text message on your phone regarding appointments and health care. If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

read moreIf your symptoms are deteriorating or you have any concerns, please make an appointment to the respiratory nurse or a doctor as well.

read moreWe would like to know how we can improve our service to you and how you perceive our surgery and staff. To help us with this, we have a virtual patient partnership group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn't take too much of your time. The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998.