Regent Removals

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String of errors

Quoted £1,854 by Regent Removals for 4 staff to load/unload up 2,000 cubic feet for a four bedroom house.

Couldn’t believe it when they turned up with 1 Luton van (600 cubic feet) and a Ford transit (400 cubic feet), half the quoted capacity. It was clearly insufficient. We even left behind our entire main bedroom furniture, a large triple wardrobe, a double wardrobe, a large chest of drawers and two bedside cabinets.

A third vehicle was initially promised in approximately an hour, but which turned out be several hours. In calls to Regent Removals they kept suggesting that they were doing us a favour by making the effort to arrange another van for us!

Eventually, another Luton van arrived but they appeared to be totally unprepared, failing to provide a suitable clothes carrier. We were forced to wrap the remainder of our clothes in dog throws!

The final van arrived at our new home at around 8.30pm. Luckily our son was able to pick up the keys from the estate agent before they closed.

We complained about the abysmal service and, despite receiving an email that stated “I can see there was a string of errors made”, and “I am mortified to see how badly things went wrong and I am extremely sorry this happened to you”, we were provided with a token gesture of compensation of £100, 5% of the removal costs!

For various reasons we were unable to respond immediately. However, when we did, Regent Removal’s response was discourteous, only willing to discuss it face to face in their office and pointing out that if I share my experience of this company online “may I remind you that you also have interests online on which reviews can be posted.” This is not the reasonable and professional response that I would expect from a company that has acknowledged how badly things went wrong!

This day was one of the most traumatic experiences my wife and I have experienced. I would never use this...

Thank You Regent

Regent Removals were by far the best removal company I have ever used. From the very first phone call I found them to be very efficient. They packed up all my belongings in just one day and delivered to my new property the next day. Thanks to the whole team for making my day so easy. An extra big thank you to Johnathon and Stephen for getting my heavy sofa upstairs. John Turner

Moving Made Easy!

Excellent overall service from the whole team from start to finish. All of the office staff were helpful and the guys on the day were polite and courteous and never moaned once about how much stuff I had for them to pack up. I would definitely recommend these to anyone wanting to move – great service and pretty cheap too. Thanks to everyone there for making my day easy!

Bristol - Barnet

This is the first time I have used a removal company and I am pleased I did. Regent removals were one of four companies I received a quote from, but I chose these guys because of their prompt professional service. All my furniture was put into the correct rooms and places which made unpacking a much easier job. I would recommend Regent to anyone and I am happy to be a reference.

Excellent service

Only have good things to say about the service these guys provided. When they arrived and we were still unfinished packing they didn't complain and got straight in and helped. They were so polite and funny and made the stress of moving completely irrelevant. Would recommend using regent removals for any moving needs

Great company

I have used regent removals and was left with complete satisfaction. The staff are courteous, reliable, efficient and considerate. I would certainly use them again and would recommended them to anyone. Daniel in the office was very helpful on the phone and tailored our big move perfectly to our needs. Our removal consisted of a lot of heavy furniture and valuables that mean a lot to us that had to be moved from north London to Kent and it was a long journey. The job was no problem for them tho a lot of hard and heavy work, but they stuck to the task and the boys were still smiling at the end of the day. thank you so much for everything guys.

Ceased Trading and took our money

Company ceased trading on 31st August 2016. Contacted me to say apply for a refund then closed website and phone line down so no way to contact them. They are still on companies house as active so i assume they are planning on trying to get voluntarily struck off as 2 of the directors have done with previous businesses they have owned. Unless i get a refund i will be blocking this and pushing for bankruptcy of the business as they can not pay their debts.

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