Penny Blake Associates

Training Courses in Horsham, West Sussex
Training Courses in Horsham, West Sussex We are a Global Training Specialist based in Horsham, offering Bespoke Training workshops in soft skills as well as Executive Coaching. PBA has been established for over 29 years and we work with clients across the globe, across multiple industries.

We believe every employee has the ability to excel in their role, given the support, tools, encouragement and right training. Our workshops help individuals to recognise their abilities and tap into their potential.

Established in 1990, Penny Blake Associates meets the needs of global organisations for business focused training that really builds peoples confidence and skills, at all levels of the organisation, so that they can achieve their business aims across a wide range of management functions.

All our programmes are tailored to suit individual client needs, and are delivered with a passion and commitment that has become well known in the industry.
Areas Served
  • Worldwide
Business Details
  • Year established: 1990
  • Number of employees: 10
Social Profiles

Contact Details

Address
Horsham, West Sussex
Phone
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Products & Services

Penny Blake Associates
read moreEstablished in 1990, Penny Blake Associates meets the needs of global organisations for business focused training that really builds peoples confidence and skills, at all levels of the organisation, so that they can achieve their business aims across a wide range of management functions.

We achieve this by drawing on the extensive business experience of our highly knowledgeable consultants, who help participants turn theoretical knowledge into practical skills that can be used in the workplace to achieve specific desired business outcomes.

All our programmes are tailored to suit individual client needs, and are delivered with a passion and commitment that has become well known in the industry. Our team of consultants have now expanded to enable us to provide a truly international service, delivering workshops in emerging and global markets in the local language.

Training Services
read moreOur programmes are highly experiential and interactive, but always delivered in a supportive and trusted manner, finding a balance between an energised but relaxed atmosphere that provides the perfect learning environment.

We also believe strongly in encouraging and adapting to participant feedback during each session, ensuring that the training addresses the groups real needs.

Luxury Sales Training
read moreWe assist luxury brands to ensure they are customer driven not just product driven. People buy from people the product does not always sell itself!!!

The luxury consumers expectations are high. It is vital organisations invest in their most important asset their people. The consumer walks in first for the product they return for the sales associate and the service they experienced. Luxury stores need to be most welcoming to ensure everybody who enters feels that they will receive a privileged outstanding experience. We need to ask ourselves are we creating an emotional bond with our consumer to ensure brand loyalty. We never get a second chance to make a first impression!!

Every Moment of Truth needs to be managed and executed brilliantly! Anyone involved in looking after the consumer must be focused in ensuring every Touch Point is managed with passion and integrity! Attitude is key without the right attitude the business will not grow.

Testimonials

Carol Roderick
read morePBA are really passionate in their delivery and unlike most training events this had traction way after the facilitators left, we are still seeing the tangible benefits now.
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