Elite Training And Consultancy Services

read moreTools and methodologies for the I.T sector evolve faster than in any other sector. It is vitally important to balance inclusion of the latest development platforms with tried and tested ones. Customers require systems to be developed in platforms which will have longevity and can be supported long into the future. This is where experience wins out. Having developed software systems for a wide range of different sectors, including Criminal Justice, Health Care and Banking sectors, we pride ourselves in reviewing the latest development trends and where appropriate integrate these into solutions we develop.

read moreEffective customer service starts by first planning the service - understanding the seven key ingredients to effective customer care will help shape the service you consequently develop. This will include customer focused processes and procedures to reduce the "frustration" levels of customers and developing customer friendly policies. Once the service is established, managers must monitor performance levels against pre-defined indicators and evaluate feedback to identify areas for improvement.

read moreService Pressures is an on-line centralised admissions management system for Northern Ireland's hospitals. It provides up to date information on hospital admissions and ward capacities which assists the admissions decision making process. In addition to providing up to date admissions information, it also allows provides current position information for A&E admissions, GP Out of Hours services, Paediatric and Emergency Medical Admissions.

read moreWhilst we believe learning should be fun, we believe more passionately that the training event should generate results otherwise organisations are wasting their money and their staff's time. Rather than focusing on academic models, the focus of our training programmes is on skill building. Using real work based scenarios and exercises, delegates are guided through the practicalities in addressing key issues with flair and confidence. Encouraging yet frank, honest tutor feedback is provided. Due to the sheer size of our training portfolio it is not possible to list all the courses that we offer on our website.

read morePRINCE2 Overview: This course is designed for managers and other senior staff whose organisation has adopted or is considering adopting PRINCE2 as its project management methodology and who are held accountable in terms of project governance. This course will provide a brief overview of the whole methodology including introducing the governance responsibilities as defined by PRINCE2. It is run as a closed course. No examination is taken with this course. PRINCE2 Foundation: covers the whole PRINCE2 methodology and prepares delegates to take the FOUNDATION level examination.

read moreMystery shopping involves a consultant experiencing the whole customer service process and documenting their experiences and opinions of the service in an evaluation report. Costs for this service can be provided upon request. Comparative analysis can also be provided. Comparative analysis, requires the consultant to participate in the same type of service with similar organisations, comparing and contrasting the experiences to assist with benchmarking and continuous improvement. Costs can be provided for this element, upon request.

read moreThis course provides both information and support to employees preparing to retire. Information on financial planning, a healthy lifestyle and opportunities for use of time would be interspersed with sessions addressing sensitive issues, such as the effect of retirement on relationships and lifestyle. To cope with change people need to clarify the positive and negative elements of the change, to celebrate the positives but of greater importance, to address the negative elements and work out coping mechanisms to deal with them.

read moreThis session is designed to give delegates the opportunity for skills practical to enable them to apply all of the techniques covered, analysis and feedback. If required video assessment can be made during practice/mock interviews. The interview process provides opportunity for the panel to meet prospective employees and to gauge their suitableness for the post. It is important the process probes deep enough to gain further insights into their experience and abilities whilst remaining fair and within the restrictions of employment law.