Egain Communications
Software Developer in Slough, Berkshire
100's of leading firms and growing medium sized businesses around the world trust eGain's multichannel service solutions to drive competitive advantage. We currently have consistently pursued a simple, powerful vision: to gain our clients' trust with innovative software products and excellent service. We launched eGain Mail 1. 0, the industry's 1st 100% web-based client email management solution, as a hosted providing in 1998. Soon eGain expanded its product providing to include web collaboration and web self-service tools. In 1999, our whole suite was available for in-house or hosted deployment.
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Egain Communications
read moreEngage customers with dynamic offers and real-time web assistance using video, text chat, click to call, and cobrowse. Conference in experts, transfer sessions, and whisper to enhance collaboration. Monitor social media streams, identify relevant posts, analyze sentiment, and respond efficiently. Set service levels and monitor customer satisfaction, incremental sales effectiveness, knowledge relevance, social trends, and agent performance with slice-and-dice analysis.
About Us
read moreOne size doesn't fit all in web self-service! The same approach to self-service will not work for every type of customer, every type of inquiry, or every stage of the customer life cycle. Powered by the patented eGain Multisearch knowledge access technology, innovative user interfaces such as brand-aligned avatar chatbots and UI templates, eGain SelfService+AI brings together the power of the industry's broadest set of knowledge access methods, federated search, process intelligence, multilingual capabilities and flexible look and feel-all behind a single search box-for distinctive, on-target self-service.
Cloud Customer Service Software
read moreBusinesses demand cloud solutions when they need results fast. Secure, dedicated deployments free them from drawn-out installs, remove worries about privacy and security, and refocus attention on critical goals. Putting knowledge in the cloud helps deliver consistent answers at the user's fingertips, regardless of channel. In minutes, configure portals to infer customers' intent, react to behavior, and proactively guide them. Harvest new knowledge, improve answer findability, and provide customers and agents a "single source of truth" regardless of source.
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