DM Training Consultants

read moreI have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers. I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today's market place.

read moreREHIS Food Hygiene - Elementary, Intermediate and Diploma in Advanced Food Hygiene, Do your staff understand the implications of not following the rules regarding food hygiene and how they could be the source of food poisoning? Courses can be delivered in-house, attending one of our public courses or through E-Learning depending on your preference. REHIS Diploma in Advanced Food Hygiene is a 5 day course for companies wishing to take their Food Hygiene Training in house, Production Managers, Auditors, Technical Assistants.

read moreHow can DM Training help your business to keep ahead of the game and develop your team to ensure your customers are being looked after? WorldHost Principles of Customer Service provides your customer facing staff with the tools and tips on how to engage with your customers; how to understand the importance of first impression; how can you communicate with your customers? What message does your staff say to customers about the business they work in? Modern Apprenticeships - Modern Apprenticeships are supported by Skills Development Scotland and are a fantastic way of developing your team.