Direct Group

read moreWe are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses. We help our clients to manage risk, operate their core business processes, transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management. Our global team of more than 4,000 professionals operate across the UK, Ireland, the US, Canada & Bermuda.

read moreOur Insurance Services capability is deep, but simply defined, with our teams aligned to our core insurance markets: Intermediaries, Insurer & Market and Captives. We work with Lloyd's syndicates, MGAs, brokers, insurers, reinsurers and international captive owners. Our Intermediary Services business has successfully supported the launch and host of more than 40 MGAs, and we have established ourselves as the go-to partner for entrepreneurs and businesses looking to start new MGA platforms. In addition we provide core operations and capacity management services for brokers and MGAs, and we are the leading provider of legacy solutions for end-of-life broker portfolios.

read moreSpire Healthcare wanted to improve their telephone call handling and the overall patient experience. With over 26 million customers and US $860 billion of assets under management, Manulife is one of.