Confero

read moreConfero helps your business to deliver real and lasting value to your clients and customers through a tailored, comprehensive call centre service. We will provide expertise, we will increase your bottom line and our highly-trained, motivated agent teams will be available to your customers, suppliers and stakeholders around the clock. Our staff love working for us and for you, which is why we have such a low attrition rate. You wouldn't employ staff who do half a job and leave your customers wondering why they deal with you and nor would we.

read moreThe vision of Confero's founders David Freedman and Daniel Sassoon in 2001, was deceptively simple. They wanted to develop a mid-size 100 seat call centre model, close to major cities. Each centre would offer comprehensive and bespoke call centre solutions including inbound call handling, outbound telesales, telemarketing and sector-specific services. As a result of this, Confero would add value to all types of businesses by giving the opportunity for real improvements in customer service, real increases in sales, real increases in profitability and real increases in productivity - allowing ROI to be measured in real terms.

read moreAlternatively, a low call national rate number (0333) or a virtual geographic 01/02 number can enable customers to call from their landline or mobile phones using inclusive minutes from their telecoms bundle. If your business is looking to promote a local presence in major UK cities, we can provide a range of numbers connected to your switchboard or ours, in the areas of your choice eg. 0121/0161 etc. By making it cheaper or easier for your customers to get in touch, you can dramatically increase the effectiveness of any advertising and marketing campaign.

read moreToday's forward-thinking companies and organisations need to keep focused on the business they're doing today but must be mindful that the funnel of future leads, clients and customers doesn't dry up. Confero's highly trained live agents are adaptive and flexible and have experience working across B2B and B2C campaigns with equal effectiveness. The success of any campaign can be measured by results, and you need a telemarketing company that will deliver through state-of-the-art technology, industry knowledge, management expertise and by using skilled and professional telemarketers across every client campaign we work on.

read moreConfero's reputation and standing in the call centre market is reinforced by our unwavering commitment to first-class client service, an experienced, well-trained and knowledgeable call centre team and leading technology. From fast growing SMEs through to global blue-chip brands across all industry sectors including Financial Services, Automotive and Retail, Confero's service offering is fundamentally focused on giving our call centre clients exceptional value for money and most importantly, a solid and measurable return on investment.

read moreConfero's live inbound call handling and outbound call centre services can be delivered in two specific ways dependent on the requirements of each client. A Bureau ('shared desk') facility or a Dedicated team that is deployed solely to handle customer interactions for a single client. For complete flexibility and a fluid approach to your needs, we can also offer you a blend of both the Bureau and Dedicated services. Deciding on which service will suit your particular business needs depends on the volume of customer calls (both inbound and outbound), emails or fulfilment items required.

read moreConfero are experts in handling customer services and we are perfectly placed to offer your business a complete outsourced customer services department, allowing you to concentrate on your core business activity. Services can be delivered through our Bureau or Dedicated teams. Alternatively, we can compliment and enhance your existing call handling and customer services capacity or tailor our individual services - overflow or after hours service, brochure response lines or credit card order lines or product recall services - dependent on your requirements.