CK Kitchens Design

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Good prices amazing service

Really glad I chose these guys. Easy helpful advice from start to finish. Listened to my ideas but gave me practical advice of what would and wouldn't work. Was impressed with the prices, I thought it would cost a lot more than it did for a high quality kitchen. Really pleased.

Discolouration of kitchen

In november 2011 we purchased a kitchen from ck kitchens.Over a period of time every door front and draw has discoloured from alabaster to varying shades of yellow.After getting the opinion of a surveyor and photographic evidence we presented this to ck kitchens who dismissed the problem as a fault of the manufacturer who has now ceased trading. The only help that ck kitchens was to offer us a new kitchen at our expense.We consider this to be the worst kind of customer service. We would neither use or recommend them.

Very poor customer service....

Ordered item, it arrived late, was very poorly packaged and the response from CK Kitchens was poor, no apology or offer to refund the steep postage charge of £12. I would not recommend this company, pay a little more and get a better quality of customer care elsewhere .

2nd rate kitchens and service

2nd rate kitchens and service. Service was fine until things started to go wrong (lots of!), responses stopped completely.
Doors (BA Components) are poorly made. Laminate on front panel is chipped where it joins side edging strip, particularly stands out on white doors, appears like dirty edges. Edging strip is not flush with laminate on front panel creating grime trap. 3 doors were replaced, one was still chipped and had yellow streaks on rear panel. One of the front drawer fascia's is bowed, stands out against the drawer fascia below it. If you google BA Components and you will hit every cheap replacement kitchen door company on the web, hindsight is a wonderful thing!
Carcases. Poorly packaged, only piece of protection from damage during transit was a flimsy piece of cardboard taped around door panel, side and rear panels left exposed. Laminate edging had been broken off on rear and top of a few of the carcases, where they appear to have been dragged across floor on their backs during construction / shipping. Incredible amount of dirty hand prints inside carcases. Laminate chipped in several places where they were routed for handleless rail fitting. Drilled 2 different size shelf holes, now 3 weeks passed since we notified CK Kitchens and the only response was "I have passed this onto the carcase plant, as I cannot answer that question for you." Hob unit and oven unit failed to adjust back panel or put in oven shelves despite being given dims, carcases had to be completely dismantled.
Handleless (PWS) rail pilot holes were drilled in the wrong place. CK's response was “Gola do two different versions of the handless rail system and someone has marked the screw locations for the wrong model, If the screw hole is too close to the hole you have already used then we recommend fixing the brackets by creating a new screw hole through the bracket itself. The bracket holes in the PWS handleless specification show screw holes are set 10mm from front...