C White

read moreIt is a requirement that all GPs provide patients with convenient access to Online Services. Online services offer additional ways to interact with your GP, making it easier and more convenient to access the services you need. The doctors and staff at Sydenham House Medical practice are proud to offer the highest standard of patient-centred healthcare. We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.

read moreThe more you know about your pregnancy and your options, the more you are likely to feel in control. The information given here is based on The Pregnancy Book, which your midwife should give you at your first appointment. Here's a checklist of the vaccines that are routinely offered to everyone in the UK for free on the NHS, and the age at which you should ideally have them. Having an ill child can be a very scary experience for parents. If you understand more about the illness it can help you to feel more in control.

read moreIn nearly all cases the majority of your antenatal care will be carried out in the practice clinic. Please always bring a urine sample in the standard container to the clinic. The practice no longer run the Child Development clinics in Surgery, Health Visitors will contact families to arrange. An influenza vaccination is particularly recommended for all patients over 65 and those with heart, lung, kidney disease, diabetes and asthma. Please contact the reception staff in September for details of the vaccination dates and to make an appointment.

read moreIf you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria. We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible - ideally, within a matter of days or at most a few weeks - because this will enable us to establish what happened more easily.

read moreElectronic Prescribing Service (EPS) enables prescribers - such as GPs and practice nurses - to send prescriptions electronically to a dispenser (such as a pharmacy) of the patient's choice. This makes the prescribing and dispensing process more efficient and convenient for patients and staff. Please speak to your preferred pharmacy about setting up a nominated pharmacy if you wish to take up this service. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS - Tell them before your next prescription is due or your prescription may be sent to the wrong place.

read moreThese services are available, on request, to any patients registered with this practice aged 18 and over. This form can be picked up from Reception. As this service has access to confidential information such as medications, allergies etc, we do require one form of Photo ID (passport, photo driving licence).

read moreThe NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious. So, what should you do if you want on the spot help when using the health service? The NHS expects all members of staff to listen and respond to you to the best of their ability.

read moreThere has been a Patients Participation Group (PPG) in Sydenham House Medical Centre since 2003, with a membership of 18 to 20 people over the years. The PPG currently meet about four times a year, usually on a Thursday lunch time at 12.30pm, together with selected members of staff from the Practice. In addition we aim to have at least 2 Open Forum meetings a year with just the patients to discuss our way forward. As a group I feel we need to be more proactive in order to improve our patients experience in the surgery.