BII NCPLH Personal License Training Chelmsford

read moreInnpacked is one of the leading training providers to the licensed retail and hospitality industry. We provide scheduled Award for Personal Licence Holders (APLH) training courses, throughout the UK. All our courses are awarded by BIIAB (British Institute of Innkeepers awarding body and HABC (Highfield Awarding Body for Compliance). In addition to APLH personal licence courses we also provide a wide range of compliance qualifications which include Emergency First Aid at Work, Fire Safety, Food Safety and Health and Safety.

read moreAs one of the UK's leading national training providers for the Licensed, Security and Hospitality sectors, we specialise in both designing and delivering a wide variety of comprehensive workshops and courses, expertly crafted for those working in these exciting industries. The most popular course we offer at Innpacked is the Award for Personal Licence Holders (APLH). This course pertains to the qualification required in order to obtain a Personal Licence, which is necessary for those who require the authority to supply or to sell alcohol on a licensed premises.

read moreAs a retailer, selling age-restricted products to the wrong person will put your business at risk. If you fail a test purchasing visit by the Police or Local Authority, you could lose your licence to sell alcohol. Lack of knowledge is not a defence under the 2003 licensing act, because as a licence holder it is expected that you have taken your role seriously enough to make yourself aware of the licence holder's responsibilities under the licensing Act. The best way to defend yourself, your staff and your business is to ensure that all of your staff are trained in their roles and responsibilities concerning the service of alcohol.

read moreWhatever your sector, the principles behind good Customer Service are transferable and yet many businesses still get their customer service training wrong. Gifting the competitive edge to their competitors. It's imperative that all your staff are passionate and enthusiastic about every aspect of their role, particularly when coming face to face with your valued customers. We help you to ensure that the standard of service you offer is consistent throughout your team. Innpacked has developed customer service programmes for a variety of retail businesses, from shops to high street bars, and from hotels to night clubs.

read moreInnpacked offers Consultancy services to anyone involved in the licensing trade. With over 130 years of experience between us, we are confident that we can provide an outstanding Consultancy service designed to meet your business's unique individual needs.